FAQs
Listed below are the most commonly asked questions about requesting for a cleaning service
PRICING
We understand that every client is different and have unique needs when it comes to cleaning their space. Our prices will be based on the size of your home or office and if you have any special requests like Deep Cleaning or if you prefer Eco-friendly and Pet-safe cleaning products. Our quotes will also be based on the frequency of the cleaning whether you want to schedule for a Daily, Weekly, Monthly or One-Time cleaning.
SCHEDULING
We will work with your busy schedule, just let us know what day and time works best for you. If you need to cancel a cleaning appointment, we require at least 24 hours notice to cancel or reschedule. Cancellations made less than 24 hours before the appointment will be charged a $25 fee.
STANDARD VS DEEP CLEAN
Standard Cleaning usually costs less, requires at least 2 hours to be completed and it includes regular dusting, mopping, vacuuming and trash removal only. Deep Cleaning involves more time to be completed depending on the condition of the space. It usually costs more, requires at least 4 hours and it includes detailed cleaning of baseboards, vents, ceiling fans, fridge, oven, showers, tile grout and more.
SERVICES NOT OFFERED
Due to health and safety regulations and as required by our insurance company, we do not provide the following services:
- Handling and cleaning biohazards including blood, needles, syringes, medical equipment, mold, and animal waste
- Moving and lifting heavy furniture and appliances such as couches, beds, gym equipment, entertainment centers, fridge, ovens, washer, dryers etc.
- Cleaning high ceilings and high windows with heights beyond what a standard 2-step ladder can reach
- Outdoor cleaning including windows, patios, pools, barbecue grills, lawn furniture, sheds etc.
- Services that require a handyman or a cleaning professional with specialized tools such as clogged sink or toilet, tub or shower caulking with molds, carpet and upholstery cleaning with significant dirt and stains.
PREPARING FOR YOUR APPOINTMENT
We recommend doing the following steps to ensure a safe and efficient service:
- Remove and secure any valuables like jewelry and other high value items during the cleaning to prevent damage and loss. We will not clean beyond locked doors, drawers and cabinets.
- Clear areas that need to be cleaned, cover food items to prevent contact with chemicals, secure pets to prevent accidents and injury, and clear driveways and hallways so we can bring our equipment and access the areas that need to be cleaned.
SATISFACTION GUARANTEED
If you're not happy with our cleaning, we will come back and re-clean for free
